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300-830 Implementing Cisco Collaboration Cloud Customer Experience

  • Cisco
  • 5 free sample questions

About this exam

300-830 is the Cisco exam Implementing Cisco Collaboration Cloud Customer Experience. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
300-830
Vendor
Cisco
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for 300-830.

Question 1 (choose 2)

A supervisor in a contact center must manage recording-related activities to ensure their team’s compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

  1. Option A:

    Search for specific agent interactions with the customer.

  2. Option B:

    Perform Retention Policy management.

  3. Option C:

    Filter the list of recordings based on set criteria.

  4. Option D:

    Tag recordings with descriptive keywords.

  5. Option E:
    • Delete recordings permanently.
Show answer and explanation

Correct answer: C, D

Question 2

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail. Which configuration meetsthis requirement?

  1. Option A:

    Adjust the contact center’s RONA timer with a duration longer than the number of rings set for the agent’s voicemail.

  2. Option B:

    Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

  3. Option C:

    Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent’s voicemail.

  4. Option D:

    Disable the voicemailsetting that forwards unanswered callsto the agent’s voicemail.

Show answer and explanation

Correct answer: C

RONA must expire before voicemail answers. Cisco's voice channel guidance for Webex Contact Center and Webex Calling explains that, when agents use Webex Calling endpoints, unanswered contact center calls should be redirected back to the contact center queue before the endpoint's voicemail rule answers. If voicemail answers first, the customer call is effectively consumed by the agent's mailbox instead of being requeued for the next available agent. Setting the RONA timer shorter than the voicemail ring interval causes the contact center platform to classify the offered contact as no-answer and requeue it. Direct calls to the agent still follow the normal Webex Calling voicemail configuration, so voicemail continues to work for non-contact-center calls. Making RONA longer than voicemail is exactly the wrong direction. Two lines may help operational separation but are not required for this behavior. Disabling voicemail would break the stated requirement that direct unanswered calls roll to voicemail. Reference: Cisco Help, Set up voice channels for Webex Contact Center. 

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