About this exam
500-443 is the Cisco exam Advanced Administration and Reporting of Contact Center Enterprise.
Paid practice material for this exam is not available yet, but you can try its free sample questions.
- Exam code
- 500-443
- Vendor
- Cisco
- Practice questions
- Not available yet
- Free sample questions
- 5
- Question bank last updated
- Not available yet
Try 2 sample questions
Taken from the free sample set for 500-443.
Question 1
What is the role of CVP in UCCE/PCCE?
- AOption A:
interface between CUBE and UCCE/PCCE
- BOption B:
queuing and self-service IVR
- COption C:
call routing brain of PCCE/UCCE
- DOption D:
plays IVR Prompts to Callers
Show answer and explanation
Correct answer: B
The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by
agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution
Reference Network Design (SRND), Release 12.5(1)],
Question 2 (choose 2)
Which two call transfers are supported in PCCE Deployments? (Choose two.)
- AOption A:
SRTP Refer
- BOption B:
Release VXML Trunk Transfer
- COption C:
CCE Managed Transfer
- DOption D:
CUCM Destination Transfer
- EOption E:
SIP Refer
Show answer and explanation
Correct answer: C, E
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to
another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is
supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination
using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide,
Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network
Design (SRND), Release 12.5(1)], page 101
See all 5 free sample questions