ISO-9001-Lead-Auditor QMS ISO 9001:2015 Lead Auditor

According to the ISO 9001:2015 document, the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015 are: • the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; • the enhancement of customer satisfaction. These results are derived from the quality management principles of customer focus and process approach, which are the basis of the ISO 9000 family of standards1. Customer focus means understanding and meeting customer needs and expectations, as well as exceeding them when possible1. Process approach means managing activities as interrelated processes that function as a coherent system, which leads to consistent and predictable results1. Therefore, the correct answer is C and F. Reference: 2: ISO 9001:2015 - Quality management systems — Requirements 1: ISO - Quality management principles 

According to ISO 9001:2015, clause 4.4, an organization shall maintain documented information to the extent necessary to support the operation of processes and retain documented information to the extent necessary to have confidence that the processes are under control. The purpose of retaining documented information is to provide evidence of conformity to the standard, communicate information in the organization, maintain organizational knowledge, trace back changes or measurement used, and keep reference for improvement1. Reference: Guidance on the requirements for Documented Information of ISO 9001:2015 Maintain Documented Information in ISO 9001:2015 – NIIX Quality Management System Software Documented Information Required by ISO 9001:2015 - 9000 Store Quality Systems- Recordsrequired by ISO 9001:2015 A Quality Management System Based on ISO 9001 | PECB