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CASM PeopleCert Certified Agile Service Manager V2.1

  • PeopleCert
  • 7 free sample questions

About this exam

CASM is the PeopleCert exam PeopleCert Certified Agile Service Manager V2.1. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CASM
Vendor
PeopleCert
Practice questions
Not available yet
Free sample questions
7
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CASM.

Question 1

What is Agile Service Management? 

  1. Option A:
    A cultural movement that aims to increase software delivery velocity and improve service reliability
  2. Option B:
    A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
  3. Option C:
    A discipline that incorporates aspects ofsoftware engineering and applies them to infrastructure and operations problems
  4. Option D:
    A framework that ensures thatservice management processes reflect Agile values and are designed with ‘just enough’ control and structure
Show answer and explanation

Correct answer: D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let’s analyze the options: A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow. B . Incorrect. This describes Lean principles rather than Agile Service Management. C . Incorrect. This describes DevOps rather than Agile Service Management. D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency. Reference: ITIL 4 Service Value System. Agile Service Management Guide (Agile and ITIL integration).

Question 2

What BEST describes the Practice Backlog?

  1. Option A:
    The artifact that documents what will be needed in the next Sprint
  2. Option B:
    The single source of requirements for a practice
  3. Option C:
    The project plan that will guide the practice’s implementation roadmap
  4. Option D:
    All of the above
Show answer and explanation

Correct answer: B

The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A. Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B. Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C. Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D. Incorrect. Only B accurately reflects the nature of a Practice Backlog.
References:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.
See all 7 free sample questions