About this exam
ITIL-4-Practitioner-Release-Management is the PeopleCert exam ITIL 4 Practitioner: Release Management (ITIL-4-RM).
Paid practice material for this exam is not available yet, but you can try its free sample questions.
- Exam code
- ITIL-4-Practitioner-Release-Management
- Vendor
- PeopleCert
- Practice questions
- Not available yet
- Free sample questions
- 5
- Question bank last updated
- Not available yet
Try 2 sample questions
Taken from the free sample set for ITIL-4-Practitioner-Release-Management.
Question 1
An organization manually checks that releases of new or changed products/services have been successfully completed. Which tools should be used to automate this process?
- AOption A:
Monitoring and event management tools
- BOption B:
Workflow management and collaboration tools
- COption C:
Enterprise architecture tools
- DOption D:
Analysis and reporting tools
Show answer and explanation
Correct answer: A
Automating the verification of release success involves tracking the performance and stability of the released services. The ITIL® 4 Practitioner: Release Management document notes: "Monitoring and event management tools can automate the verification of release success by tracking system performance and detecting anomalies post-release, ensuring the release meets its objectives" (Section 4.2).
Option A (Monitoring and event management tools) is correct, as these tools can automatically check system health and performance after a release, replacing manual checks.
Option B (Workflow management and collaboration tools) focuses on process coordination, not post-release verification.
Option C (Enterprise architecture tools) is used for dependency mapping, not release verification.
Option D (Analysis and reporting tools) provides retrospective insights but doesn’t automate real-time verification.
The correct answer is A, as monitoring tools are best suited for automating release verification.
[Reference: ITIL® 4 Practitioner: Release Management , Section 4.2: Using Technology in Release Management.]
Question 2
A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?
- AOption A:
Release management alignment with other practices
- BOption B:
Identifying an applicable model for a release instance
- COption C:
Performing a release according to an agreed model
- DOption D:
Verifying a release according to the release plan
Show answer and explanation
Correct answer: C
Third parties, such as suppliers or vendors, often play a role in the execution of releases, especially when they provide components or services involved in the release. The ITIL® 4 Practitioner: Release Management document states: "Performing a release according to an agreed model often involves dependencies on third parties, such as suppliers providing software updates, infrastructure, or support services, which need to be integrated during the release execution" (Section 3.4).
Option A (Release management alignment with other practices) is an internal coordination activity, less likely to directly involve third parties.
Option B (Identifying an applicable model) is a planning activity typically handled internally by the release manager.
Option C (Performing a release according to an agreed model) directly involves executing the release, which often requires third-party components or services, creating a dependency.
Option D (Verifying a release) may involve third-party tools but is less dependent on their active participation compared to execution.
The correct answer is C, as performing the release is the activity most likely to depend on third parties.
[Reference: ITIL® 4 Practitioner: Release Management , Section 3.4: Working with Partners and Suppliers in Release Management.]
See all 5 free sample questions