About this exam
ITIL-DSV is the PeopleCert exam ITIL 4 Specialist Drive Stakeholder Value.
Paid practice material for this exam is not available yet, but you can try its free sample questions.
- Exam code
- ITIL-DSV
- Vendor
- PeopleCert
- Practice questions
- Not available yet
- Free sample questions
- 8
- Question bank last updated
- Not available yet
Try 2 sample questions
Taken from the free sample set for ITIL-DSV.
Question 1
A service provider has recently released an upgrade to its payroll service. The service provider had told
the customer that the upgrade would include functionality to copy information from various other HR
systems, to reduce the amount of manual data entry. However, this statement was not documented at
the time and the proposed functionality was not included in design then.
Which practice includes activities which could have helped to avoid this situation?
- AOption A:
Portfolio management
- BOption B:
Service catalogue management
- COption C:
Business analysis
- DOption D:
Service desk
Show answer and explanation
Correct answer: C
The practice that includes activities which could have helped to avoid the situation where promised
functionality was not delivered is "Business analysis." ITIL 4 highlights that business analysis is critical in
ensuring that all requirements are accurately captured, documented, and communicated during the
design and development phases. Proper business analysis would have identified the need to include the
functionality in the design and ensured it was delivered.
Question 2
A service provider is implementing a new IT service. How should they approach the measurement of
service value realization?
- AOption A:
Evaluating customer satisfaction post-service delivery
- BOption B:
Prioritizing immediate financial outcomes from the service.
- COption C:
Identifying both direct and indirect indicators of service value
- DOption D:
Overlooking less tangible indicators of service value.
Show answer and explanation
Correct answer: C
Identifying both direct and indirect indicators is crucial for a comprehensive assessment of service value
realization. Ref 9.2 ITIL4 DSV
See all 8 free sample questions