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AP-209 Advanced Field Service Accredited Professional

  • Salesforce
  • 5 free sample questions

About this exam

AP-209 is the Salesforce exam Advanced Field Service Accredited Professional. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
AP-209
Vendor
Salesforce
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for AP-209.

Question 1

Green Energy Solutions hasresources in multiple countries and time zones. Each country has different holidays and permitted working hours. Whatshould the consultant configure to support this? 

  1. Option A:
    Service Territories, Resource Capacity and Business Hours
  2. Option B:
    Service Territories, Operating Hours and Resource Absences
  3. Option C:
    Work Types, Resource Availabilities and Operating Hours
  4. Option D:
    Skills, Operating Hours, Time Slots and Holidays 
Show answer and explanation

Correct answer: B

To model international workforcesin Salesforce Field Service, specific objects handle geography, time, and exceptions. Option B is correct. Service Territories: Used to define the geographical areas(Countries/Regions). Crucially, the Time Zone is defined on the Service Territory record. Operating Hours: Used to define the "Permitted Working Hours" (e.g., Mon-Fri, 9-5). These are assigned to the Service Territory or Service Territory Member. Resource Absences: Used to model time off, such as public holidays or sick days, where the resource is unavailable. (Note: Holidays can also be linked directly to Operating Hours, but Resource Absences are the distinct records created on the Gantt). Option A is incorrect because "Business Hours" is a Service Cloud (Support) object used for Case Entitlements, not Field Service scheduling. "Resource Capacity" is used for contractors (CapacityBased Scheduling), not for defining standard working hours.

Question 2

A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled. How can a consultant implement this requirement?

  1. Option A:
    Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to 'True'
  2. Option B:
    Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process
  3. Option C:
    Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process
  4. Option D:
    Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the 'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False'
Show answer and explanation

Correct answer: D

The Field Service Mobile Settings configuration controls the behavior of the mobile app (branding, location tracking, flows, etc.). Option D is correct. To apply differentsettingsto different groups of users, you must create multiple Field Service Mobile Settings records. You assign these settings records to specific User Profiles. You would create one settings record with "Collect Service Resource Geolocation History" enabled (for the tracked users). You would create a second settingsrecord with it disabled (for the untracked users). You then map the relevant Profiles to the appropriate Settings record. Options A, B, and C imply global settings or non-existent tabs("Mobile App Configuration" tab where you select users/profiles directly doesn't exist in the global settings in this manner; it is done via the specific Mobile Settings object assignments). 
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