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AP-222 Salesforce Public Sector Solutions Accredited Professional

  • Salesforce
  • 5 free sample questions

About this exam

AP-222 is the Salesforce exam Salesforce Public Sector Solutions Accredited Professional. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
AP-222
Vendor
Salesforce
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for AP-222.

Question 1

Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs? 

  1. Option A:
    Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
  2. Option B:
    Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituentsa.
  3. Option C:
    Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents
  4. Option D:
    Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out
Show answer and explanation

Correct answer: C

Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents. This maps the scenario to the Salesforce-native capability that owns the requirement. The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization. Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Publish Salesforce Knowledge articlesto an unauthenticated Experience Cloud page so users can search answers before logging in or starting an application. Why the Incorrect Options Are Wrong: A introduces unnecessary integration and maintenance overhead for content that can be surfaced directly through Experience Cloud. B restricts access to information that the scenario wants constituentsto find before starting or logging into the process. D introduces unnecessary integration and maintenance overhead for content that can be surfaced directly through Experience Cloud. 

Question 2 (choose 3)

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?

  1. Option A:
    Ensure the email deliverability access level is set to "All email"
  2. Option B:
    Enable Person Accounts
  3. Option C:
    Confirm browsersettings meet published minimum requirements
  4. Option D:
    Enable Assets
  5. Option E:
    Enable Orders
Show answer and explanation

Correct answer: A, B, C

A (Ensure the email deliverability access level is set to..); B (Enable Person Accounts); C (Confirm browser settings meet published minimum..). This is the packaged route that keeps the process supportable, auditable, and aligned to the data model. The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently. Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Set email deliverability to All Email so activation, notifications, and user communications can work during installation and testing. Why the Incorrect Options Are Wrong: D is a Sales Cloud/Order Management prerequisite, not a prerequisite for the Public Sector or OmniStudio behavior described. E is a Sales Cloud/Order Management prerequisite, not a prerequisite for the Public Sector or OmniStudio behavior described. 
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