About this exam
Certified-Business-Analyst is the Salesforce exam Salesforce Certified Business Analyst.
Paid practice material for this exam is not available yet, but you can try its free sample questions.
- Exam code
- Certified-Business-Analyst
- Vendor
- Salesforce
- Practice questions
- Not available yet
- Free sample questions
- 8
- Question bank last updated
- Not available yet
Try 2 sample questions
Taken from the free sample set for Certified-Business-Analyst.
Question 1
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the
discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- AOption A:
Validating current processes
- BOption B:
Estimating the project cost
- COption C:
Building solution design consensus
Show answer and explanation
Correct answer: C
The primary value of the business analyst (BA) speaking with customer service reps during the
discovery for a new Service Cloud implementation is validating current processes. Customer service
reps are the end users of Service Cloud and they can provide valuable insights into how they perform
their tasks, what challenges they face, and what expectations they have from the new system. The
BA can use this information to validate or update the current process maps and identify areas for
improvement. Estimating the project cost is not a value of speaking with customer service reps, as
this is usually done by project managers or sponsors based on resource allocation and budget
constraints. Building solution design consensus is not a value of speaking with customer service reps,
as this is usually done by solution architects or developers based on technical feasibility and best
practices. Reference: https://trailhead.salesforce.com/content/learn/modules/business-analysis-for
salesforce-projects/understand-the-salesforce-implementation-lifecycle
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce
projects/analyze-business-processes-and-requirements
Question 2
What are the business analyst's responsibilities during the analyze phase of the Salesforce
implementation lifecycle?
- AOption A:
Complete testing, build training materials, and elicit requirements for the next iteration.
- BOption B:
Create a data dictionary, write end user documentation, and review test scripts.
- COption C:
Gather business requirements; create process maps, and write user stories.
Show answer and explanation
Correct answer: C
The business analyst’s responsibilities during the analyze phase of the Salesforce implementation
lifecycle are to gather business requirements, create process maps, and write user stories. These
activities help the business analyst understand the current state, future state, and gaps of the
business processes and translate them into clear and actionable requirements for the solution design
and development teams. Completing testing, building training materials, and eliciting requirements
for the next iteration are responsibilities during the validate phase of the Salesforce implementation
lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are
responsibilities during the prepare phase of the Salesforce implementation lifecycle. Reference:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce
projects/understand-the-salesforce-implementation-lifecycle
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce
projects/analyze-business-processes-and-requirements
See all 8 free sample questions