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CRT-101 Salesforce Prepare for your Administrator Certification

  • Salesforce
  • 4 free sample questions

About this exam

CRT-101 is the Salesforce exam Salesforce Prepare for your Administrator Certification. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CRT-101
Vendor
Salesforce
Practice questions
Not available yet
Free sample questions
4
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CRT-101.

Question 1 (choose 2)

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers

  1. Option A:
    The report needs to be refreshed.
  2. Option B:
    The dashboard needs to be refreshed.
  3. Option C:
    The current user does not have access to the report folder.
  4. Option D:
    The running dashboard user and viewer have different permissions
Show answer and explanation

Correct answer: B, D

Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings. Reference: https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_ reports/dashboards 

Question 2 (choose 3)

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

  1. Option A:
    Contract
  2. Option B:
    Case
  3. Option C:
    Ticket
  4. Option D:
    Request
  5. Option E:
    Account
Show answer and explanation

Correct answer: A, B, E

Contract is a standard object that represents a contractual agreement between your company and a customer. Case is a standard object that represents a customer’s question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5
See all 4 free sample questions