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CRT-251 Salesforce Certification Preparation for Sales Cloud Consultant

  • Salesforce
  • 5 free sample questions

About this exam

CRT-251 is the Salesforce exam Salesforce Certification Preparation for Sales Cloud Consultant. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CRT-251
Vendor
Salesforce
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CRT-251.

Question 1

The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption? 

  1. Option A:
    Run the Salesforce Optimizer.
  2. Option B:
    Open the Lightning Usage App.
  3. Option C:
    Create a custom report.
Show answer and explanation

Correct answer: B

The Lightning Usage App in Salesforce provides detailed insights into how users are engaging with the Lightning Experience, including specific apps like the Lightning Sales Console. It includes metrics on login frequency, page views, and device usage, which can help admins and consultants analyze user adoption and engagement effectively. According to Salesforce documentation, the Lightning Usage App is the recommended tool for understanding how end users are interacting with Lightning Experience and other Salesforce apps. This app presents adoption data in a user-friendly interface, helping to identify trends, such as which users are frequently logging in, and which users may need additional support or training. While tools like Salesforce Optimizer can provide insights into overall system health and recommendations for improvements, it is not specifically tailored for tracking usage metrics. Similarly, a custom report could be created, but it would require more effort and customization to replicate the comprehensive adoption data that the Lightning Usage App provides out of the box. Salesforce Documentation Reference: Lightning Usage App Overview Salesforce Optimizer 

Question 2

A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation. What should the consultant do during the planning stage to ensure a successful implementation?

  1. Option A:
    Identify which Salesforce features and functions to use.
  2. Option B:
    Design a prototype of the suggested solution.
  3. Option C:
    Define goals, metrics, project schedule, and sales processes.
Show answer and explanation

Correct answer: C

Explanation: During the planning stage of a Sales Cloud implementation, defining goals, metrics, project schedules, and sales processes is critical for a successful rollout. This foundational step ensures that the implementation aligns with the client's business objectives and provides clear criteria for measuring success. Salesforce recommends that implementation planning includes establishing a timeline, setting achievable goals, and documenting existing and desired sales processes. These elements form the basis for effective project management and help in aligning the solution with the client’s business needs. Identifying Salesforce features and designing a prototype are valuable steps, but they typically occur after establishing clear goals and requirements. Proper planning sets the stage for these subsequent tasks. Salesforce Documentation Reference: Salesforce Implementation Best Practices Sales Cloud Planning Guide
See all 5 free sample questions