Question 1
In which system does the request fulfillment happen while integrating ServiceNow using Saviynt App for ServiceNow?
- AOption A:
Saviynt
- BOption B:
ServiceNow
- COption C:
Saviynt or ServiceNow, based on the configuration
- DOption D:
None of the above
Show answer and explanation
Correct answer: C
In SaviyntâServiceNow integration using theSaviynt App for ServiceNow, therequest fulfillment location is flexible and depends on how the integration is configured. This is why Option C is correct.
Saviynt supports different integration patterns with ServiceNow. In one model,ServiceNow acts as the front-end request system, while Saviynt handles the fulfillment (provisioning, approvals, and access governance). In another model, ServiceNow can handle certain fulfillment steps depending on how workflows, APIs, and ticketing configurations are defined.
For example, if the integration is configured such that ServiceNow creates a request and passes it to Saviynt, thenSaviynt performs fulfillment. Alternatively, if certain fulfillment logic or orchestration is handled within ServiceNow workflows or ITSM processes, thenServiceNow may drive parts of the fulfillment process.
This flexibility allows organizations to align the integration with their operational model, whether centralized in Saviynt or distributed with ServiceNow. Therefore, fulfillment is not restricted to a single system and is determined byconfiguration and architectural design choices.