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CIS-FSM Certified Implementation Specialist - Field Service Mangement

  • Servicenow
  • 4 free sample questions

About this exam

CIS-FSM is the Servicenow exam Certified Implementation Specialist - Field Service Mangement. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CIS-FSM
Vendor
Servicenow
Practice questions
Not available yet
Free sample questions
4
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CIS-FSM.

Question 1

When can work order tasks be dispatched?

  1. Option A:
    Parts have been sourced
  2. Option B:
    Field agent is assigned
  3. Option C:
    Customerbooksanappointment
  4. Option D:
    Dispatchgroupisassigned
Show answer and explanation

Correct answer: B

Work order tasks can be dispatched when a field agent (or technician) is assigned, because dispatching means sending the task to a specific resource who will perform the work. Once an agent is assigned, the system can route the task, schedule execution, and allow the field service workflow to proceed. Other options like parts sourcing or appointment booking may support the process, but the actual dispatch occurs when the responsible field agent is assigned.

Question 2

What do administrators use to create questionnaires for work orders and work order tasks?

  1. Option A:
    Process Automaton Designer
  2. Option B:
    Targeted Communication

  3. Option C:
    Survey Designer

  4. Option D:
    Assessment Designer
Show answer and explanation

Correct answer: C

Administrators use the Survey Designer in ServiceNow to create questionnaires for work orders and work order tasks. It allows them to build structured questionnaires with customized questions that can be attached to work orders or tasks to collect required information, feedback, or completion details during the workflow process.
See all 4 free sample questions