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CIS-SM ServiceNow Certified Implementation Specialist - Service Mapping

  • Servicenow
  • 5 free sample questions

About this exam

CIS-SM is the Servicenow exam ServiceNow Certified Implementation Specialist - Service Mapping. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CIS-SM
Vendor
Servicenow
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CIS-SM.

Question 1 (choose 4)

Which of the following represents the skills needed that a Service Mapping administrator or
implementer should have? (Choose four.)

  1. Option A:
    Understanding of XML, Regex, Delimited text, and JSON
  2. Option B:
    Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
  3. Option C:
    Scripting capabilities with respect to Unix and Windows commands
  4. Option D:
    Intermediate or above Windows and Unix administration skills
  5. Option E:
    Sufficient skills to build an enterprise web site

  6. Option F:
    Understanding of relational database theory
Show answer and explanation

Correct answer: A, B, C, D

A Service Mapping administrator/implementer is expected to have strong technical skills to identify and map application dependencies across infrastructure. This includes understanding different data formats like XML, JSON, Regex, and delimited text (A), as these are commonly used in discovery patterns and identification rules. They must also understand network and application protocols such as HTTP, TCP, SNMP, SOAP, and REST (B) to accurately trace communication between services. Additionally, scripting knowledge for Unix and Windows environments (C) is important for running probes, queries, and troubleshooting discovery issues. Finally, intermediate or higher Windows and Unix administration skills (D) are required to manage and interpret system-level behavior during service mapping activities.

Question 2 (choose 1)

To begin the configuration of tag-based services, tag values must be defined where?

  1. Option A:
    Tag categories
  2. Option B:
    Tag catalogs
  3. Option C:
    Tag-based service families
  4. Option D:
    Tag libraries
Show answer and explanation

Correct answer: A

In ServiceNow tag-based services, the configuration begins by defining tag values within Tag Categories, which act as the foundational structure for organizing and grouping tags. These categories allow the system to logically classify tags before they are applied to services, enabling consistent mapping and easier service identification across the platform.
See all 5 free sample questions