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CSA ServiceNow Certified System Administrator

  • Servicenow
  • 5 free sample questions

About this exam

CSA is the Servicenow exam ServiceNow Certified System Administrator. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CSA
Vendor
Servicenow
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CSA.

Question 1 (choose 2)

Reports can be created from which different places in the platform? (Choose two.)

  1. Option A:
    List column heading
  2. Option B:
    Metrics module
  3. Option C:
    Statistics module
  4. Option D:
    View / Run module
Show answer and explanation

Correct answer: A, D

In ServiceNow, reports can be created from multiple locations within the platform.
Reports provide insights into data stored within the system and help visualize trends,
patterns, and key performance indicators (KPIs). The two correct locations from which
reports can be created are:
1. List Column Heading ( Correct)
ServiceNow allows users to create a report directly from a list view.
This feature is useful when working with records in a table, as it enables quick reporting
based on the
visible columns.
To generate a report from a list view: 
Navigate to a list view (e.g., Incidents, Requests, etc.).
Click on a column heading to access the context menu.
Select Bar Chart, Pie Chart, or other visualization options to generate an instant report.
If needed, refine the report using the reporting interface.
2. View / Run Module ( Correct)
The View / Run module is the primary location for creating and managing reports in ServiceNow.
It allows users to create new reports, modify existing reports, and run pre-built reports.
Users can access the Report Designer from this module, where they can configure:
Data sources (tables)
Report type (bar chart, pie chart, trend, etc.)
Filters and conditions
Visualization settings
To access it:
Navigate to Reports > View / Run in the Application Navigator.
Click Create a Report to start building a new report.
Why the Other Options Are Incorrect:
B. Metrics module (Incorrect)
The Metrics module in ServiceNow is used to track and measure the performance of records over
time, but it is not used to create reports.
Metrics focus on data such as time to resolution, SLA compliance, and process efficiency, but
reporting is handled separately in the Reports module.
C. Statistics module (Incorrect)
ServiceNow does not have a dedicated Statistics module for report creation.
While reports can generate statistical insights, this is done within the View / Run module and not a
standalone "Statistics module."
Reference:
ServiceNow Documentation: Creating and Running Reports

Question 2

The display sequence is controlled in a Service Catalog Item using which of the following?

  1. Option A:
    The Default Value field in the Catalog Item form
  2. Option B:
    The Sequence field in the Catalog Item form
  3. Option C:
    The Order field in the Variable form
  4. Option D:
    The Choice field in the Variable form
Show answer and explanation

Correct answer: C

In ServiceNow’s Service Catalog, the display sequence of variables within a
Catalog Item is controlled
by the Order field in the Variable form. The Order field determines the position variables in which the
appear when a user fills out a catalog item. Lower values appear first, and higher values
appear later.
Explanation of Each Option:
(A) The Default Value field in the Catalog Item form – Incorrect
The Default Value field sets an initial value for a variable but does not control the display sequence. It
is used to pre-fill a value when the form loads.
(B) The Sequence field in the Catalog Item form – Incorrect
There is no such field called "Sequence" in the Catalog Item form. The field that determines the
sequence of variables is the Order field in the Variable form.
(C) The Order field in the Variable form – Correct
Each variable in a catalog item has an Order field.
Variables with a lower order number are displayed before those with a higher order number.
If multiple variables have the same order value, ServiceNow orders them based on internal system
processing order.
(D) The Choice field in the Variable form – Incorrect
The Choice field applies only to Multiple Choice, Select Box, and Radio Button variables, determining
the selectable options for users. It does not control the display sequence of variables in a catalog
item form.Additional Notes & Best Practices: It is a best practice to use incremental numbering (e.g.,
100, 200, 300, etc.) for order values instead
of consecutive numbers (e.g., 1, 2, 3). This makes it easier to insert without new variables later
having to renumber existing ones. The order values are respected unless a layout
configuration (e.g., multi-column form layout)
changes the positioning.
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs: Creating and Configuring Service Catalog Variables
https://docs.servicenow.com
ServiceNow Community Best Practices for Service Catalog Variables
https://community.servicenow.com
See all 5 free sample questions