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CTA ServiceNowCertified Technical Architect (CTA)

  • Servicenow
  • 5 free sample questions

About this exam

CTA is the Servicenow exam ServiceNowCertified Technical Architect (CTA). Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
CTA
Vendor
Servicenow
Practice questions
Not available yet
Free sample questions
5
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for CTA.

Question 1

What action does the Identification and Reconciliation module perform to reduce duplicates in the
CMDB?

  1. Option A:
    Merges duplicate records automatically
  2. Option B:
    Uses identification rules to uniquely identify CIs
  3. Option C:
    Validates data sources to ensure accuracy
  4. Option D:
    Assigns unique identifiers to each CI
Show answer and explanation

Correct answer: B

The Identification and Reconciliation (I&R) module uses identification rules to uniquely identify CIs.
These rules help the system determine if a CI discovered or imported from a data source already
exists in the CMDB or if it's a new CI.
Here's how it works:
Identification Rules: These rules define criteria for matching CIs based on their attributes (e.g., serial
number, MAC address, hostname).
Matching and Reconciliation: When new data comes in, the I&R engine applies the rules to find
potential matches. If a match is found, the system can either update the existing CI with new
information or flag it as a potential duplicate for review.
Why not the other options?
A: While the I&R engine can facilitate merging duplicates, it doesn't automatically merge them
without human review and approval.
C: Data source validation is important, but it's not the primary function of the I&R engine in duplicate
reduction.
D: Assigning unique identifiers is a function of the CMDB itself, not specifically the I&R engine.
Reference: ServiceNow Identification and Reconciliation documentation

Question 2

A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not
populated the required and recommended fields, impacting data integrity. Which KPI should Priya
review to diagnose this issue?

  1. Option A:
    Compliance
  2. Option B:
    Correctness
  3. Option C:
    Completeness
  4. Option D:
    Relationships
Show answer and explanation

Correct answer: C

The KPI that directly relates to the issue of missing required and recommended fields is
Completeness. Completeness: This KPI measures the extent to which CI records have all the
necessary information filled in. Missing required or recommended fields indicate a lack of
completeness in the CMDB data. Why not the other options? Compliance: Compliance focuses on
whether CIs meet defined standards and policies, not necessarily on the completeness of their data.
Correctness: Correctness relates to the accuracy of the data in the CMDB, not whether all required
fields are populated. Relationships: Relationships measure the connections between CIs, not the
completeness of individual CI records.
Reference: ServiceNow CMDB documentation, ServiceNow
Knowledge Base articles on CMDB KPIs
See all 5 free sample questions