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Slack-Certified-Consultant Slack-Certified-Consultant

  • Slack
  • 4 free sample questions

About this exam

Slack-Certified-Consultant is the Slack exam Slack-Certified-Consultant. Paid practice material for this exam is not available yet, but you can try its free sample questions.

Exam code
Slack-Certified-Consultant
Vendor
Slack
Practice questions
Not available yet
Free sample questions
4
Question bank last updated
Not available yet

Try 2 sample questions

Taken from the free sample set for Slack-Certified-Consultant.

Question 1

A retail company wants to use Slack to improve their customer support process. What use case should be highlighted to them?

  1. Option A:
    Utilizing Slack for internal team building and social interactions
  2. Option B:
    Creating a Slack channel for every individual customer query
  3. Option C:
    Encouraging all employees to use Slack for personal communication
  4. Option D:
    Setting up a dedicated channel for customer support where issues and solutions are discussed and documented
Show answer and explanation

Correct answer: D

Correct Answer: D. Setting up a dedicated channel for customer support where issues and solutions are discussed and documented Setting up a dedicated Slack channel for customer support allows for organized discussion and documentation of issues and solutions, which can improve response time and efficiency in addressing customer queries. Option A is incorrect because while team building and social interactions are important, they do not directly address the need for improving customer support processes. Option B is incorrect as creating a channel for every individual customer query could lead to an unmanageable number of channels and inefficiency. Option C is incorrect because using Slack primarily for personal communication does not align with the company’s goal of improving customer support.

Question 2

An Org Owner is using the Slack analytics dashboard to determine the optimal allocation of resources for different departments using Slack. Which aspect of the analytics dashboard should they examine to make informed decisions?

  1. Option A:
    Most frequently used emojis
  2. Option B:
    Time spent in voice or video calls
  3. Option C:
    Channel creation and usage statistics
  4. Option D:
    Number of direct messages sent 
Show answer and explanation

Correct answer: C

Correct Answer: C. Channel creation and usage statistics Examining channel creation and usage statistics is crucial for understanding howdifferent departments are utilizing Slack, which can inform resource allocation decisions to improvedepartment-specific communication and collaboration. Option A is incorrect as the most frequentlyused emojis do not provide relevant data for resource allocation
See all 4 free sample questions