About this exam
Organizational-Behavior is the WGU exam WGU Organizational Behavior (GTO1, C715).
Paid practice material for this exam is not available yet, but you can try its free sample questions.
- Exam code
- Organizational-Behavior
- Vendor
- WGU
- Practice questions
- Not available yet
- Free sample questions
- 4
- Question bank last updated
- Not available yet
Try 2 sample questions
Taken from the free sample set for Organizational-Behavior.
Question 1
A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
- AOption A:
Compensatory reward
- BOption B:
Personality reward
- COption C:
Intrinsic reward
- DOption D:
Extrinsic reward
Show answer and explanation
Correct answer: D
Motivation in the workplace is often driven by a system of rewards, which are generally categorized into intrinsic and extrinsic types. Intrinsic rewards are internal to the individual and come from the work itself; examples include a sense of accomplishment, personal growth, or the satisfaction of completing a difficult task. These are self-granted rewards. Extrinsic rewards, conversely, are tangible rewards given by another person (usually a manager or the organization) to an employee for performing a specific task or behavior. These include salary increases, bonuses, promotions, benefits, and even smaller tokens like a free lunch. In this scenario, the free lunch is a physical, external incentive provided by the manager to reinforce the employee's positive performance. While intrinsic rewards are essential for long-term engagement and "meaningful" work, extrinsic rewards like a free meal are effective for immediate reinforcement and recognizing specific achievements. According to reinforcement theory, providing such a reward immediately following a desired behavior (doing well at work) increases the probability that the behavior will be repeated. Because the lunch is an external, tangible benefit provided by the manager rather than an internal feeling of satisfaction derived from the task itself, it is classified as an extrinsic reward.
Question 2
A is ambitious and cheerful at work. Which type of values are these?
- AOption A:
Intermediate values
- BOption B:
Determinate values
- COption C:
Terminal values
- DOption D:
Instrumental values
Show answer and explanation
Correct answer: D
Values represent basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite mode. In Organizational Behavior, Milton Rokeach created the Rokeach Value Survey (RVS), which classifies values into two distinct sets: Terminal values and Instrumental values. Terminal values refer to desirable end-states of existence. These are the goals a person would like to achieve during their lifetime, such as world peace, prosperity, or a sense of accomplishment. Instrumental values, on the other hand, refer to preferable modes of behavior or means of achieving the terminal values. Being "ambitious" and "cheerful" are behavioral traits or methods that an individual employs to reach their ultimate goals. For instance, being ambitious (an instrumental value) is the "means" an employee uses to achieve the "end" of financial success or career status (a terminal value). Similarly, being cheerful is a mode of conduct that might help an individual achieve the terminal goal of social recognition or happiness. Therefore, because these descriptions focus on the how of behavior rather than the what of ultimate life goals, they are strictly categorized as instrumental values. Understanding these values is crucial for managers because they influence motivation and how employees perceive organizational rewards and culture.
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